Objective Progress Note Rewriter
Paste a vague or judgemental note and rewrite it into objective, observation-based language an auditor can trust.
Free · no card needed · stays in Australia · you check the final note before submitting.
Free writes the note. Pro protects the record — save it, run a Full Audit Check, link participant goals, export a PDF and build audit packs. Start Pro free for 7 days →
From a rough note to a clear one
Rough note
Client was aggressive and refused everything. Had a complete meltdown. Really bad day, nothing worked.
Clearer note
At approximately 10:15am, Jordan became verbally loud and stated 'I don't want to do this' when support worker offered assistance with personal care. Jordan moved away from the bathroom doorway, sat on his bed, and covered his face with both hands for approximately five minutes. Support worker reduced verbal prompts, offered Jordan a choice between two activities, and provided quiet presence at a distance. Jordan gradually became calm and accepted a drink of water by 10:35am. No physical aggression or injury was observed. Behaviour was documented and shift supervisor was notified in line with the support plan.
Objective language protects you, the person you support, and your organisation if notes are ever reviewed.
- Describes what happened, not a character judgement
- Audit-aware: reviewers look for observable facts
- You remain responsible for accuracy and tone
What to include
- Time and setting (where, what was happening before)
- Specific observable behaviours — what you saw or heard
- How support was provided and the person's response
- Any de-escalation steps taken
- Outcome and who was notified
What not to write
- Labels like 'aggressive', 'manipulative', 'attention-seeking'
- Vague phrases like 'bad day', 'difficult', 'as usual'
- Assumptions about intent or mood ('wanted to cause trouble')
- Emotional language that judges the person
When this may need escalation
Some behaviour incidents require more than a progress note — follow your organisation's escalation process.
- Any physical injury — document fully and notify supervisor immediately
- Behaviour that may meet your provider's reportable incident criteria
- NDIS Commission reportable incidents: follow your provider's process and contact the Commission if required
SupportNotes helps you write clearer, more objective drafts. It is not the NDIS, not legal advice, and not a substitute for incident reporting. You remain responsible for accuracy and for lodging any reportable incident with the NDIS Quality & Safeguards Commission.
Free
- Generate unlimited notes
- Every note style (shift, progress, SOAP, ISBAR, incident)
- Objective-language quick check
- Private Australian AI
Pro — $19/mo
- Save notes in a 7-year audit vault
- Full Audit Check
- Link participant goals
- Export PDF & build audit packs
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FAQ
- What's wrong with writing 'the client was aggressive'?
- 'Aggressive' is a label, not a description. If your note is reviewed, the reader can't tell what actually happened. Instead, describe what you observed: raised voice, words used, physical actions. This protects both you and the person you support.
- Do I need to write a separate incident report as well?
- A progress note and an incident report serve different purposes. If the behaviour met your organisation's threshold for an incident, you'll need both. Check your organisation's policy — the progress note alone is not a substitute for a formal incident report where one is required.
- Can I use this rewriter to fix notes I wrote earlier today?
- Yes. Paste your original note in, review the improved version, then copy it into your documentation system. You remain responsible for the accuracy of what you submit — always check the rewritten note reflects what actually happened.