NDIS Incident Report Generator
Document what happened factually and in order. Generate a clear incident note draft — then check whether it may be reportable.
Free · no card needed · stays in Australia · you check the final note before submitting.
Free writes the note. Pro protects the record — save it, run a Full Audit Check, link participant goals, export a PDF and build audit packs. Start Pro free for 7 days →
From a rough note to a clear one
Rough note
2pm participant fell in bathroom getting off toilet grazed left elbow first aid applied supervisor called
Clearer note
At approximately 2:00pm, participant Mei was observed attempting to stand from the toilet in the ensuite bathroom. Support worker was present in the doorway. As Mei stood, her right foot slipped on the floor mat and she fell forward, making contact with the grab rail before sitting back on the toilet seat. Mei sustained a graze approximately 2cm in diameter to the outer left elbow. Support worker assisted Mei to a safe seated position on the toilet, then to the bathroom chair. First aid was applied: wound cleaned with saline, covered with a sterile dressing from the first aid kit at 2:05pm. Mei reported mild pain at the site, rated 3/10. Supervisor [Name] was notified by phone at 2:10pm. Mei was observed for 20 minutes post-incident; no further symptoms noted. Family contact [Name] notified at 2:30pm. Incident report form completed and lodged with supervisor.
A clear, time-ordered incident note ensures accurate review, faster follow-up, and a reliable record if the incident is escalated.
- Time sequence lets reviewers reconstruct exactly what happened
- Audit-aware: first aid, notifications, and observations all documented
- You remain responsible for accuracy — check details before submitting
What to include
- Exact time and location of the incident
- What the person was doing immediately before the incident
- What you observed happen — step by step, in time order
- Injuries noted: location, size, appearance
- First aid or treatment provided, with time
- Who was notified and when (supervisor, family, GP if relevant)
What not to write
- Vague timing like 'afternoon' or 'later on'
- Skipping the lead-up — what was happening before matters
- Omitting notifications or observations made after the incident
- Speculation about cause ('she must have been rushing')
When this may need escalation
Some incidents involving a fall or injury must be reported beyond your organisation — know the threshold and timeframes.
- Injuries requiring medical attention beyond basic first aid may be reportable — follow your provider's incident policy immediately
- The NDIS Commission generally requires notification of certain reportable incidents within 24 hours — check your provider's process for the current requirements
- When in doubt, escalate to your supervisor; it is always safer to report than not to
SupportNotes helps you write clearer, more objective drafts. It is not the NDIS, not legal advice, and not a substitute for incident reporting. You remain responsible for accuracy and for lodging any reportable incident with the NDIS Quality & Safeguards Commission.
Free
- Generate unlimited notes
- Every note style (shift, progress, SOAP, ISBAR, incident)
- Objective-language quick check
- Private Australian AI
Pro — $19/mo
- Save notes in a 7-year audit vault
- Full Audit Check
- Link participant goals
- Export PDF & build audit packs
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FAQ
- Is every fall an NDIS reportable incident?
- Not automatically. The NDIS Commission defines specific categories of reportable incidents. Your organisation's incident policy will guide you on what meets the threshold. When unsure, notify your supervisor immediately and let them determine the correct process.
- What if I wasn't in the room when it happened?
- Document only what you directly observed. If you heard a sound and then found the person on the floor, say exactly that — 'support worker heard a noise at 2:00pm and entered the bathroom to find participant seated on the floor.' Do not fill in details you did not witness.
- Do I need to write an incident report AND a progress note?
- Yes, in most cases both are required. The progress note records the shift; the incident report is a separate formal document for your organisation's incident register. Check your organisation's policy — SupportNotes can help you draft both.