Terms of Service
Last updated 12 June 2026 · SupportNotes is operated by Axior Labs (ABN 91 949 773 596), Australia.
These terms are a legal agreement between you and Axior Labs ("we", "us") for your use of supportnotes.com.au (the "Service"). By creating an account or using the Service you accept these terms.
1. What the Service does (and doesn't)
- The Service rephrases and structures the notes you type, using only the information you provide. It is designed not to add facts you didn't enter, but AI can make mistakes — always review the output for accuracy.
- The Service does not guarantee that any note will pass an audit, meet any standard, or satisfy any legal or regulatory obligation. "Audit-style" means structured to common documentation conventions, not a guarantee of any outcome.
- We are independent and not affiliated with, or endorsed by, the NDIS Quality and Safeguards Commission or any regulator.
- The Service does not lodge incident reports. If something is reportable, you must lodge it yourself with the relevant body within the required timeframes.
2. Your account
You sign in with a one-time email link. Keep your email secure. You must be at least 16 and use the Service for lawful, work-related purposes. You are responsible for activity on your account.
3. Your responsibilities
- Enter only information you are permitted to, and obtain any consent your employer, participants or codes of conduct require. Avoid identifying participant details where possible.
- Review and edit every note before using or submitting it. You are the author.
- Don't misuse the Service (no unlawful content, scraping, reverse engineering, resale, or attempts to break security or limits).
4. Free plan, trials & subscriptions
- Free plan: available at no cost, with limits we may change over time.
- 7-day free trial: paid plans may start with a 7-day free trial. You enter a payment method up front. You pay $0 during the trial, and unless you cancel before the trial ends, your card is automatically charged for the plan you chose and the subscription begins. We aim to remind you before the trial ends.
- Recurring billing: subscriptions renew automatically (monthly or yearly) at the price shown at purchase until you cancel. Prices are in AUD and include GST where applicable.
- Cancel anytime: cancel in your account or via the billing portal. Cancellation stops future renewals; you keep access until the end of the period already paid for.
- Refunds: we don't generally refund part-used periods, but nothing here limits your rights under the Australian Consumer Law (see below). If something goes wrong, email us.
5. Your data & privacy
How we handle your information is set out in our Privacy Policy. In short, notes are processed by our own AI on an Australian server and are not sent to overseas AI providers, and we store as little as possible.
6. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. To the extent permitted by law, our other liability is limited to re-supplying the Service or refunding the amount you paid for it, and we are not liable for indirect or consequential loss. We are not liable for decisions you make, or notes you submit, based on the Service's output.
7. Availability & changes
We may update, suspend or change the Service and these terms. If we make material changes we'll update the date above and, where appropriate, let you know. Continued use means you accept the changes.
8. Termination
You can stop using the Service and delete your account anytime. We may suspend or end access if you breach these terms or misuse the Service.
9. Governing law
These terms are governed by the laws of Victoria, Australia, and you submit to the courts of that state.
10. Contact
This page is general information and not legal advice. © 2026 SupportNotes · Axior Labs · Made in Australia · Home · Privacy